"Practical, direct, no-nonsense. Wish I'd had this when I was starting out. . . and for the decade after that. It is a very good book. . ."

Mike Reitz, founder and editor of The Journal of Light Construction (JLC)

Sunday, February 12, 2017

return trips

"Allow money in your estimate for one or two return trips—depending on the size of the job—some months after a job is complete to touch up items as a gesture of good will and to strengthen your most important marketing tool: referrals from satisfied customers." EOB, Customer Notes